Which of the following is NOT a nonverbal communication tool?

• A. Spoken language
• B. Eye contact
• C. Silence
• D. Facial expression

Answer: (A)

Nonverbal communication is the set of cues that convey meaning without using words. Eye contact, silence, and facial expressions all carry information about a person’s mood, engagement, or emotions without spoken language. Spoken language relies on words and grammar, which makes it verbal rather than nonverbal. In clinical interactions, you look for alignment or mismatch between what someone says and what their body language or facial expressions reveal, as this can reveal true feelings or distress. Silence, for example, can indicate reflection, hesitation, or resistance; eye contact and facial expressions can signal anxiety, interest, or discomfort. Since spoken language uses words, it is the one not considered a nonverbal communication tool.